Small Strokes

 Top Frequently Asked Questions

Orders are processed within three business days. Items that need to ship with specialized carriers and usually take 2-3 weeks.

Due to the impact of COVID-19, our industry is experiencing significant supply chain challenges and transportation delays. We are doing our best to project accurate shipping dates; however, please note that these could change. We apologize for any disappointment or inconvenience.

Most items are in stock and ready to ship! Anything on backorder will be marked as such, with the next available ship date.

Due to the impact of COVID-19, our industry is experiencing supply chain challenges and transportation delays. We are doing our best to project accurate shipping dates. However, please note these dates can change. Thank you for your understanding!

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.

Please see our return policy.

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.

Small Strokes

Ordering, Shipping & Delivery

You can log-in to your account to review your order and track shipping. You can also contact us directly for assistance.

Vella Bella takes great care in how we package our products to prevent transit related damages. However, on rare occasions, our beautiful pieces are handled too harshly, which can result in transit damage from occurring.

 If an item arrives damaged, all details of the damage must be noted on all copies of the BOL and Delivery Receipt, which you will be requested to sign at the time of your delivery. Do NOT sign a delivery receipt until you have inspected your order, even if you intend to store your furniture while you await the completion of a home improvement project, move, etc. We will need this for us to assist you with a return or replacement as shipping carriers have strict rules that apply to transit-related claims. Vella Bella  must be notified about all damages within 24 hours from the time of delivery.

By signing the delivery paperwork without noting a problem with your shipment, you will affirm your item was delivered to you with no damage or defect; thus the delivery company will decline any transit-related claims.

Vella Bella does stock thousands of product parts and can promptly send you a spare part in the event of a minor transit issue that does not affect the entire product (ie, damaged leg, missing hardware etc).

To file a claim against a damaged delivery, or to request missing parts, please complete the form in the following link: VB Claims Form

Our card will be charged immediately upon placing your order.

Your card will be charged immediately upon placing your order, even if the items are on backorder.

We ship throughout the 48 continental states, except for PO Boxes and APO’s. We do not ship to Canada or Mexico.

You will receive an e-mail notification with tracking information.

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.

Our delivery agents will not remove your existing furniture.

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.

Saturday delivery options are available for UPS and FedEx, at additional cost. Threshold and White Glove Delivery may be requested through the carrier, but are not guaranteed.

Threshold items: 1-2 weeks. White Glove items: Arrives by White Glove Home Delivery.

Delivery time: 2-3 weeks.

For Threshold and White Glove deliveries, the carriers will call to schedule an appointment date and time.

Your order status can be found under My Account.

Plese place all orders via the www.vellabella.com website.

We accept all major credit/debit cards at this time. We will be launching a financing payment option in the near future.

Sales tax charges are based on the zip code the items are shipped to.  We do not collect sales tax for states outside of Arizona, California, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, New Jersey, New York, North Carolina, Ohio, & Texas; however, you may be responsible for reporting your purchase and paying sales tax directly to your state.

Small Strokes

Returns 

If you are not satisfied with your purchase, you can contact us within 30 days of delivery to arrange a return. Please review our Return Policy here and contact us.

You may cancel your order anytime before the items ship. Please contact us for assistance.

Typically, the freight carrier will contact you within 2 business days upon receiving your request. If you have not heard from them, please contact us for further assistance.

We request you keep your packaging for 30 days, in the event that you decide to return your item(s). All returns must be in the original packaging.

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